GlobalData

  • Client Services Partner

    Job Locations UK-London
    Category
    Customer Service/Support
    # of Openings
    2
  • Overview

    4,000 of the world’s largest companies make better and more timely decisions thanks to our unique data, expert analysis and innovative solutions delivered through a single research platform. At GlobalData, our mission is to help our clients decode the future to be more successful and innovative. Through our acquisitions, we have now become one of the largest data and insights solution providers in the world.


    As a Client Services Partner, you’ll be responsible for complete post-sale success and satisfaction for a portfolio of  clients. It is the goal of the Client Services Partner to make every client successful by building a trusted advisor relationship and helping them achieve their business objectives using our suite of products.

    What you will do

    • Become the point of contact between the client and the organisation, establishing yourself as a professional and approachable individual who is solutions-driven. Someone who takes ownership and sees things through to a satisfactory completion
    • Develop an in-depth knowledge of our products and an understanding of what’s happening in the industry so that you can easily engage with the client
    • Develop an understanding of what the client would like to achieve through our products and identify how we can help them do so
    • Identify individual users roles and decipher how they could use the platform everyday by highlighting areas or applications that would be useful to them
    • Become the ‘voice’ of the user within our business and provide feedback to all other teams
    • Carry out scheduled and purposeful contact with clients as outlined in the Client Lifecycle (CLC) plans
    • Review engagement plans, making recommendations to continually improve the CLC to retain the account
    • Provide regular product training, either one to one or group webinar
    • Regularly prepare and analyse user statistics to identify ‘at risk’ accounts
    • Identify opportunities for consultancy work and/or product up sell
    • Record all client interactions in Salesforce.com

    What you will bring to the table

    • Proven experience in a B2B client services, client support or account management role
    • The ability to build & maintain good relationships with clients
    • Excellent communication skills – written, verbal & listening
    • Confident presentation skills and/or training skills
    • A ‘can do’ attitude
    • Self-motivated & able to work alone, but also a strong team player with a desire for the team to succeed
    • Attention to detail and ability to complete tasks
    • Salesforce or other CRM system experience useful but training given
    • Solid knowledge of Microsoft Office
    • Experience within FMCG is desirable but not essential

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